Covid-19 Secure Guidelines & Booking Form

Following Government and PHE announcements and guidelines, we have re-opened our doors to the public from Tuesday 13th April. This will be by appointment only and also with specific social distancing and safety measures in place.

We are aware that our procedures are stricter than most but we have found since the first lockdown that they have worked very well, so our re-opening guidelines will relax in-line with the dates provided by the Government, which may change.

Re-opening Roadmap:

13th April

  • Re-opening by appointment only
  • 1 person at a time
  • Doors remain locked to provide social distancing due to lack of space
  • Face coverings required

25th May

  • Open by appointment only
  • Max of 2 people per appointment
  • Doors remain locked to provide social distancing due to lack of space
  • Face coverings required

22nd June  –  19th July!

  • Back to normal!

Appointments are available every half hour and will last 20 minutes to allow us time to clean after your visit.

Please provide your name, contact telephone number and email address, should we need to contact you.

The appointment confirmation will be emailed to you, so please check it is correct before submitting your appointment request.

Contactless payments.

Whilst there is a limit of £45 for contactless card payments, there is no limit for Apple Pay etc. Chip ‘n’ Pin available as normal.

Security Code:
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We really appreciate that this is a difficult time for everyone, following the above measures that we have put in place, will help both you and ourselves to stay safe during this unprecedented, unpredictable pandemic.

We hope that you will agree to the steps we are asking you to follow and that you will continue to support small local businesses.

Thank you for your help, patience and custom during this time, it’s greatly appreciated.


Covid Secure Guidelines

    Again, this is for the safety of all of us. We have installed hand sanitiser dispensers in the main front porch and also in the gallery. It is alcohol free, so kind to sensitive skin! Please use as much and as often as you would like.
    As mandated by Government, face coverings covering mouth and nose are legally required in store at all times. Should you be exempt, could you please let us know on your booking form so we can avoid awkward questions!
    To reduce the amount of contact with surfaces and items that could aid the transmission of Covid-19, we ask that you do not touch the frame samples or items for sale that are on display. Don’t worry though, we will retrieve any samples or items you wish to look at. This way, we can control the number of samples that get touched and this will help with the cleaning process at the end of your appointment.
    Your appointment will be a maximum of 20 minutes long, within a half hour slot. We feel that this should give you enough time to look at samples and make a decision regarding frames styles, mount etc. The ten minutes at the end of your appointment ensures that we can carefully clean surfaces and samples ready for the next customer.