Covid-19 Safety Guidelines & Booking Form
Following Government and PHE announcements and guidelines, we aim to re-open our doors to the public on Wednesday 2nd December at 10am. This will be by appointment only and also with specific social distancing and safety measures in place.
We are aware that our procedures are stricter than most but we have found since the first lockdown that they have worked very well:
Due to an achilles injury to Fiona, I will be doing the nursery run for our little boy for the rest of the year between approx. 2:45 – 3:15PM so I won’t be available during these times.
- STRICTLY ONLY 1 PERSON AT A TIME IN THE GALLERY
This is for our safety and yours. Our family consists of an adult in an at risk/vulnerable group and a young child and we want to keep them safe and well, by reducing the risk of potential virus transmission. We also want to keep you, our customers safe, so allowing only 1 person in at a time, reduces the risk of transmission and also allows us to control the surfaces and items you come into contact with. The door will remain locked at all times to aid social distancing as we have very little space in store.
- PLEASE USE THE HAND SANITISER PROVIDED
Again, this is for the safety of all of us. We have installed hand sanitiser dispensers in the main front porch and also in the gallery. It is alcohol free, so kind to sensitive skin! Please use as much and as often as you would like.
- FACE COVERINGS LEGALLY REQUIRED
As mandated by Government, face coverings covering mouth and nose are legally required in store at all times. Should you be exempt, could you please let us know on your booking form so we can avoid awkward questions!
- PLEASE DO NOT TOUCH THE FRAME SAMPLES
To reduce the amount of contact with surfaces and items that could aid the transmission of Covid-19, we ask that you do not touch the frame samples or items for sale that are on display. Don’t worry though, we will retrieve any samples or items you wish to look at. This way, we can control the number of samples that get touched and this will help with the cleaning process at the end of your appointment.
- 20 MINUTE APPOINTMENTS
Your appointment will be a maximum of 20 minutes long, within a half hour slot. We feel that this should give you enough time to look at samples and make a decision regarding frames styles, mount etc. The ten minutes at the end of your appointment ensures that we can carefully clean surfaces and samples ready for the next customer.
Appointments are available every half hour and will last 20 minutes to allow us time to clean after your visit.
Please provide your name, contact telephone number and email address, should we need to contact you.
The appointment confirmation will be emailed to you, so please check it is correct before submitting your appointment request.
We are encouraging contactless payments to help reduce the risk of potential virus transmission. To help, the contactless limit on our card machine has been raised from £30 to £45.
We do find that for most of our work, this limit is still not enough, so if you have set up Apple Pay on your iPhone or Apple Watch if you have one, we have not imposed a limit on this like other stores have.
Please don’t worry if we need to use the normal card machine as there will be hand sanitiser available in store.
We really appreciate that this is a difficult time for everyone, following the above measures that we have put in place, will help both you and ourselves to stay safe during this unprecedented, unpredictable pandemic.
We hope that you will agree to the steps we are asking you to follow and that you will continue to support small local businesses.
Thank you for your help, patience and custom during this time, it’s greatly appreciated.
*** Please note: We are now fully booked for Christmas! ***